Collector's Vault Shipping & Guarantee

Every fish in The Collector's Vault is brought in to order. Place your order and we confirm availability with you; most fish arrive at our Sugar Land store the day after you order. You choose how your fish comes to you.

Two Ways to Buy

Conditioned (7-Day Hold) - Recommended. When your fish arrives, we hold it in our system for a minimum of 7 days. During that time we inspect it, make sure it is eating, and watch for any sign of disease before it goes home with you. Conditioned fish are covered by the guarantee below.

Direct - Save 15%. Your fish is released as soon as it arrives, with no conditioning period, at 15% off. Direct fish are sold as-is and are not covered by any live arrival or health guarantee.

All tangs are Conditioned only. Tangs are especially prone to ich and other parasites after shipping, so every tang we sell completes our mandatory conditioning period before it leaves our care. Direct purchase is not offered on tangs.

Pickup & Shipping

  • Store pickup is available at our Sugar Land location.
  • Shipping is a flat $100 per order, sent FedEx Priority Overnight within the continental United States.
  • Fish ship Monday through Thursday, excluding holidays, for delivery Tuesday through Friday, so they never sit in transit over a weekend.
  • If temperatures or weather at either end are unsafe, we will contact you before shipping. We may hold your fish until conditions improve or send it to a temperature-controlled FedEx location for pickup.
  • Someone must be available to receive the package. Losses caused by an incorrect address, a refused package or a package left unattended are not covered.

Collector's Vault Guarantee (Conditioned fish only)

If your conditioned fish arrives dead, or dies within 24 hours of delivery, we will issue store credit for the price of the fish.

To file a claim within 24 hours of delivery, email sales@oceantoyou.com with the subject line "DOA" and include:

  1. Your order number
  2. A clear photo of the fish laid on a flat surface
  3. A video of the fish on a flat surface at least 15 seconds long

For fish priced over $1,000, the photo must also show your order (printed or on a screen) with the order number and date visible.

Guarantee terms

  • Store credit equals the price paid for the fish and can be used toward a replacement or any other livestock.
  • Store credit expires 6 months after it is issued.
  • The guarantee can be used once per fish, per customer.
  • Shipping charges and shipping on replacement fish are not refunded.
  • Not covered: Direct purchases, fish that cannot be produced for a photo and video, losses caused by tankmates, and losses caused by aquarium equipment or water-quality problems.
  • Not covered: fish showing physical trauma such as bite marks, shredded fins or missing body sections.

Questions before you order? Call 713-724-0979 or email sales@oceantoyou.com and we will help you choose the right fish for your system.