Refund policy

Our Risk-Free Guarantee covers the following: Live Arrival Guarantee Expert Only Aquatic Life and Live Foods Claim Form to report loss must be submitted within the same day of delivery 3-Day Guarantee Fish, Corals, and Invertebrates Claim Form to report loss must be submitted within the 3-day guarantee After signing for your package at the first delivery attempt and completing the acclimation process, if you experience a loss within the guarantee timeframe of your purchase, please follow the steps outlined below to receive a store credit for the purchase price of the reported loss. To expedite the issuing of store credit for your reported losses, please complete all of the required fields within the form. Email info@oceantoyou.com a digital photo of the deceased specimen to qualify for our guarantee(s). Please photograph the specimen on a white background, under adequate lighting, and outside of the aquarium or shipping bag.