Service Member Welcome Letter
- Digital Water Testing via Aqua Spin — Salinity, pH, Alkalinity, Calcium, Magnesium, Nitrate, Nitrite, Phosphate, and Ammonia (results uploaded to your account)
- Water Change — 10-30% tailored to your tank's needs
- Up to 10 Gallons RODI Freshwater delivered for top-off
- Filter Floss and Socks Replaced
- Carbon Media Replaced (included)
- Skimmer Cleaned and Adjusted
- Full Equipment Inspection
- Interior and Exterior Glass Cleaning
- Fish and Coral Health Check
- Service Notes and Photos Uploaded to Your Account
- 10% OFF all retail products and livestock at our store
- Priority scheduling for emergencies
- Access to service history and test results via Jobber app
Want a specific fish or coral? We can order it and deliver it right to your tank on your next service visit. Simply mention it to your technician or text us at 346-829-3355 with what you're looking for. If an item is back ordered, we check availability every Friday until it comes in.
Going out of town? We've got you covered. We'll stop by daily to feed your fish, top off freshwater, and check on your system to make sure everything is running smoothly while you're away.
- 3-Day Package: $89
- 5-Day Package: $139
- 7-Day Package: $179
- 7+ Days: Custom quote
Each visit includes feeding, freshwater top-off, and a visual equipment check. Contact us to schedule: 346-829-3355
Service Days: Monday — Friday | Service Hours: 9:00 AM — 7:00 PM
We do not service on weekends except for emergency visits.
Arrival Window: All appointments are scheduled with a 2-hour arrival window. You'll receive an "on the way" text when your technician is en route so you know exactly when to expect us.
Traffic & Delays: Houston traffic is unpredictable. While we do our best to stay within the 2-hour arrival window, traffic and unforeseen circumstances may occasionally cause delays. If we’re running behind, we’ll reach out to let you know.
A late appointment is NOT a missed appointment. If we’re delayed due to traffic, we will still complete your service that day. If the adjusted timing doesn’t work for you, we’re happy to reschedule time at no charge — just let us know.
Automatic Notifications via Jobber:
- Appointment confirmation (text + email)
- 2-day reminder before your visit
- 6-hour reminder the day of
- "On the way" text when your technician is en route
- 48+ hours notice — Free reschedule, no fees
- Contact us at 346-829-3355 or service@oceantoyou.com
Equipment failure? Major leak? Call us at 346-829-3355 and leave a voicemail. If it is after hours, call twice to get through for emergencies. We will do our best to get a technician out as soon as possible.
Emergency and same-day visits are subject to a $149 emergency service fee in addition to the standard service rate and/or any necessary repairs.
All service is charged before each visit. You have two billing options for your monthly service:
- Once a month — Full monthly balance charged at the beginning of the billing cycle. Your invoice is sent on the 24th of each month and is due by the 1st, giving you 7 days to pay.
- Twice a month — Split into two payments throughout the billing cycle and are due upon receipt.
- Vehicles: Please move any vehicles that may block access. Our technician needs to park within 50 feet of the aquarium.
- Pets: All pets must be secured before arrival. Doors will be opened for hose routing.
- Door Codes and Keys: Any access information you provide is kept strictly confidential and secure.
At Ocean To You, every animal goes through a comprehensive quarantine and treatment protocol. We do not rely on a single medication — every fish is treated for all known diseases before it enters your tank. This is what separates us from big box stores and online retailers.
Introducing fish, corals, snails, or any livestock from outside sources can bring diseases like ich, velvet, and bacterial infections into your system that can wipe out an entire tank.
We handle all manufacturer defects on equipment purchased through Ocean To You. For equipment purchased elsewhere, we are happy to walk you through troubleshooting and resolution steps.
- Background Checked Technicians: Every technician has passed a thorough background check. We guarantee criminal-free technicians entering your home or business.
- Door Codes and Keys: All access information is kept strictly confidential and secure at all times.
- Photos and Media: Technicians may photograph your aquarium for marketing purposes. Your home address, location, and personal belongings will never be posted or shared.